Official Service Centre · All of Mallorca
We get your hot water back
We are your official Ariston, Wolf, Chaffoteaux and Fleck service centre in Mallorca. Repairs, maintenance and genuine spare parts for hot water, heating and heat pumps.
A heat pump on a rooftop in Palma, during one of our services. We work across the whole island.
Tell us what's wrong
What has stopped working?
I have no hot water
Gas water heaters, electric water heaters and boilers. The most urgent breakdown of all.
Book an engineer →The heating isn't warming up
Gas boilers, radiators and underfloor heating, in homes and residential buildings.
Book an engineer →My heat pump or air conditioning shows an error
Heat pumps for hot water, heating and cooling. Error codes and shutdowns.
Book an engineer →Official service centre for
The ones the manufacturer fits.
Officially certified by each manufacturer.
We connect to the electronics with the official diagnostic equipment.
Maintenance plan
What does peace of mind cost?
Most winter emergencies can be spotted at the autumn service. We keep track for you: we let you know when it's due and come round.
From €10.99 a month, VAT included. Depending on your equipment.
Beyond the home
Hotels, residential buildings, industry and installers
Hotels, residential buildings and industry
Periodic inspections under RITE, Spain's regulations for heating and cooling installations, with the certificate and maintenance log kept up to date. Boiler rooms, central hot water and heating, with services scheduled outside the season.
Installers and professionals
Official commissioning, maintenance, genuine spare parts and a network of partner installers.
Before you call
Frequently asked questions
When can you come?
It depends on our workload. Outside the peak season we usually come within two or three days; in the depth of winter, with heating breakdowns piling up, it can take up to a week. Customers on a maintenance plan get priority.
We give you the date when you book and confirm the time slot by phone.
How much does a visit cost?
The call-out charge is €57.17 in Palma and €69.88 elsewhere on the island, VAT included. Labour is added on top, charged by the minute depending on the equipment: it's all in our repair price list. If a part needs replacing, we tell you the price before we change it. If the fault is covered by the warranty or you have a maintenance plan, the visit is free.
My unit is under warranty. What should I do?
Call us directly. If the fault is a manufacturing defect, the manufacturer covers it: you pay nothing and we handle everything, with no paperwork and no upfront payment.
What the warranty does not cover is wear caused by lack of maintenance. Limescale is the classic case: it isn't a factory fault, and in Mallorca it causes more breakdowns than anything else. In that case the visit is charged, even if the unit is new. The annual service is exactly what stops it getting that far.
Have the purchase invoice and the serial number from the rating plate to hand. And if the unit is new, let us know before anyone touches it: the manufacturer's warranty terms depend on who works on it.
What information do you need from me?
Four things: the make and model of the unit, the error code if the display shows one, what happened in your own words and the town. A photo of the rating plate saves us half the work.
See an example of a rating plate
It's usually on the side of the unit, underneath or behind the front cover. What we need is the model and the serial number.
I can smell gas or see smoke. What should I do?
If you see smoke or the unit is overheating, switch it off and unplug it. If you smell gas, turn off the gas valve and open the windows, without touching any switches or plugs. In either case, call us and we'll check it.
Do you have the part, or do I have to wait?
The most common parts are carried in the van, so the fault is fixed on the same visit. Everything else comes from our warehouse in Palma; if a part has to be ordered from the factory, it usually takes five working days. See spare parts
Where we work
All of Mallorca, from Palma
We set out from our premises in Palma and cover the entire island.
See the towns where we work most
Contact
Let's talk and get it sorted
Book online and we'll reply the same day or, at the latest, the next working day.
Carrer de Sant Vicenç de Paül, 71, local dcha.
07010 Palma de Mallorca